Cancellation Policy
Intro
I want booking with Gathered & Held to feel easy and stress-free, so this page lays out exactly what happens if you need to reschedule or cancel. The short version: I'm flexible when life happens, and I just ask for as much notice as you can give so I can offer your spot to another family.
Consultations (in-home, virtual, and follow-up)
A deposit is taken at the time of booking to confirm your spot. The remaining balance is due on the day of your session.
If you need to cancel or reschedule:
More than 48 hours before your session: your deposit is fully refundable, or can be transferred to another date — your choice.
Less than 48 hours before your session: your deposit is non-refundable but can be transferred to another date within the next 8 weeks.
If you don't show up to your session without notice: the deposit is forfeited.
If you or your baby are unwell:
Please don't push through — reschedule, with no penalty. Just let me know as soon as you reasonably can, and we'll find a new date that works. Your wellbeing always comes first, and there's nothing to apologise for. Babywearing isn't going anywhere.
Workshops
Workshop spots are limited, and last-minute cancellations make it hard to fill the spot, so the workshop policy is a little stricter than for one-on-one consultations.
If you need to cancel or reschedule:
More than 7 days before the workshop: full refund, or transfer to a future workshop.
Between 48 hours and 7 days before: 50% refund, or full transfer to a future workshop.
Less than 48 hours before: no refund, but you're welcome to send someone else in your place — just let me know who's coming.
If you don't show up to the workshop without notice: no refund.
If you or your baby are unwell:
The same applies as for consultations — no penalty, just reschedule into a future workshop. Please don't bring an unwell baby to a group setting.
If I need to cancel
Life happens to consultants too. If I have to cancel for any reason — illness, family emergency, anything else — you'll receive a full refund of any payment made, plus priority rebooking when I'm available again. I'll always give you as much notice as I possibly can.
How to cancel or reschedule
The easiest way is to reply to your booking confirmation email, or use the cancel/reschedule link in that email. You can also email me directly at hello@gatheredandheld.com.au.
Questions?
If anything here is unclear or your situation doesn't quite fit, please get in touch. I'd much rather have a quick conversation than have you stressed about a booking.